Originally Published in Midsize Insider | December 10, 2013 | By Jason Hannula

Is data security a line item for IT or an enterprise investment? Paul Mandell presents an argument at Conserofor an active role by CFOs in information security because data is becoming one of the highest valued business assets. Risks to business data should be classified as enterprise risks because of the potential damage from data loss. This article’s call to action highlights the progress of information and system security from a subsection of IT to an executive-level concern. Because large companies have historically been targets for intrusion and theft, they have invested incrementally as hackers have refined their techniques. As the value of data for midsize businesses increases, so does the risk of becoming a target. These same businesses have not been refining their security because they have not been continuously tested by hackers. A tendency to be complacent with data collection rather than analysis is natural when risks are assessed only on historical patterns rather than on future populations.

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Originally Published in Corporate Counsel | December 9, 2013 | By Sue Reisinger

Each time general counsel Mark Smolik’s company wants to create new jobs or open new operations, his legal department takes the lead in approaching and negotiating with local governments on economic development incentives.

Why? Because, Smolik said, in 2013 his 50-person department earned more money than it spent by garnering tax savings or government grants.

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Originally Published in The Washington Post | December 1, 2013 | By Paul Mandell

This fall’s bumpy rollout of HealthCare.gov placed President Obama in territory familiar to many chief executives. In business, as in the White House, things rarely go precisely as planned, and executives often find themselves in damage-control mode, working under pressure to explain and rectify problems with the organization’s products or services.

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Originally Published in Huffington Post Blog | November 22, 2013 | By Paul Mandell

From alternative fee arrangements to outcome-based billing to increased reliance on legal support software, there seems to be no shortage of new ways for senior in-house attorneys to maximize their law firm relationships. However, one fundamental strategy that consistently seems to yield the highest ROI may be the least innovative or complex of the bunch, which is simply the pursuit of better communication.

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Screen Shot 2014-02-07 at 1.34.09 PMBETHESDA, MD – (November 18, 2013) – Seventy percent of Chief Procurement Officers (CPOs) say their suppliers do not provide sufficient innovation and value to their companies, according to a new survey by Consero Group, an international leader in creating high-level, invitation-only events for senior executives. The results were reported as part of the 2013 Global Procurement & Strategic Sourcing Data Survey, compiled by Consero Group.

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Originally Published in Corporate Counsel | November 6, 2013 | By Rebekah Mintzer

Good communication skills are often touted as key to maintaining good relationships and saving struggling ones. In their interactions with outside counsel, law departments strive to foster solid bonds, but Paul Mandell believes in-house counsel can improve their relationships with outside firms by inviting them to a retreat or summit that gives everyone the opportunity to communicate more—and communicate better.

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BETHESDA, MD – (November 4, 2013) – Over one-third (34%) of Chief Litigation Officers reported an increase in shareholder activism over the last year, according to a new survey by Consero Group, an international leader in creating high-level, invitation-only events for senior executives. The results were reported as part of the 2013 Corporate Litigation Forum Data Survey, compiled by Consero Group in partnership with Applied Discovery.

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Reproduced with permission from Human Resources Report, Vol. 31, No. 42 (Nov. 4, 2013). Copyright 2013 by The Bureau of National Affairs, Inc. (800-372-1033) http://www.bna.com

Originally Published in Bloomberg BNA | November 4, 2013 | By Martin Berman-Gorvine

More than half of chief HR officers at Fortune 1000 companies with wellness programs think these systems meant to make employees healthier are ineffective, according to a survey released Oct. 21.

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BETHESDA, MD – (Nov. 1, 2013) – A majority (56%) of Fortune 1000 Customer Experience Officers anticipate that social media will have a greater impact on the satisfaction of customers in 2014 than traditional media, according to a new survey by Consero Group, an international leader in creating high-level, invitation-only events for senior executives. The results were reported as part of the Fall 2013 Customer Experience Officer Data Survey, compiled by Consero Group.

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Originally Published in the CMS Wire | October 31, 2013 | By Marisa Peacock

There’s no doubt that there are a plethora of resources available to help customer experience executives provide extraordinary opportunities and competitive advantage. But what challenges do they face? Consero investigated these issues in its Fall 2013 Customer Experience Data Survey.

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