Consero Procurement & Strategic Sourcing Forum – January 2016_Page_1 BETHESDA, MD – (January 7, 2016) – How can procurement departments continue to appeal to and retain Millennial talent? Executives will seek to answer this question and others at the 2016 Procurement & Sourcing Forum. Hosted by Consero Group, an international leader in hosting high-level, invitation-only events for senior executives, the Forum will be held January 24 – 26 at The Eilan Hotel & Spa in San Antonio, Texas.

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Screen Shot 2016-01-05 at 8.54.09 AMBETHESDA, MD – (Jan. 4, 2016) – Just 10 percent of contact center executives say that either social media or online chat serve as the primary channels for receiving customer feedback, according to a new survey by Consero Group, an international leader in creating high-level, invitation-only events for senior executives. The results were reported as part of the December 2015 Contact Center Data Survey, compiled by Consero Group.

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Originally Published in CMS Wire | January 4, 2016 | By Matthew Brodsky

Screen Shot 2016-01-05 at 7.58.16 AMContact center executives appear to have suffered through a tough 2015, but the New Year may not bring much relief.

The findings of a freshly released survey of contact center executives conducted by the Bethesda, Md.-based conference company, Consero Group, point to an industry squeezed by limited resources and the increasingly digital demands of its customers.

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Originally Published in Business & Legal Resources | December 23, 2015

Nearly three-quarters (72%) of chief HR officers (CHROs) say they are not satisfied with the level of insight they extract from their company data, according to a new survey byConsero Group, an international leader in creating high-level, invitation-only events for senior executives. The results were reported as part of Consero Group’s 2015 Chief HR Officer Survey.

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bigdata

BETHESDA, MD – (Dec. 17, 2015) – At a time when businesses continue to expand their use of data, a majority (53%) of Customer Experience executives do not use big data to improve strategy, according to a new survey by Consero Group, an international leader in creating high-level, invitation-only events for senior executives. The results were reported as part of the November 2015 Customer Experience Data Survey, compiled by Consero.

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Originally Published in HRM Canada | December 10, 2015 | By Nicola Middlemiss

Consero Chief HR Officer Data Survey

At 2016 looms, businesses will begin preparing to implement their strategic plans for the year ahead – but what are HR departments focusing on? With so much to consider, it’s inevitable that some aspects of the operations will be deemed more critical than others.

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Originally Published in Smart Customer Service | December 9, 2015 | By Audrey Ford

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As we enter the holiday season, many businesses are preparing for what most retailers have experienced year over year: higher sales and an uptick in consumer confidence.

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Screen Shot 2015-12-09 at 6.50.06 AMBETHESDA, Md- (Dec. 8, 2015) – Nearly three-quarters (72%) of Chief HR Officers say they are not satisfied with the level of insight they extract from their company data, according to a new survey by Consero Group, an international leader in creating high-level, invitation-only events for senior executives. The results were reported as part of Consero Group’s 2015 Chief HR Officer Survey.

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Previously Published in Corporate Counsel | December 7, 2015 | By Sue Reisinger

At ON Semiconductor, general counsel George (Sonny) Cave works with a database of every compliance or ethics incident that has ever occurred at the company, along with significant incidents that have occurred at other companies, in an effort to mitigate risks.

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Originally Published in Corporate Counsel |November 25, 2015 | By Sue Reisinger

Companies are working harder to please their regulators, according to a recent poll of chief litigation officers. About 35 percent of those polled said they have already shared privileged internal investigation documents with regulators, while another 50 percent said they would consider it.

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